standard terms and conditions of the sale of goods and provision of services

1. Interpretation

1.1 In these Conditions:

“Buyer” means the person whose order for Goods and/or Services is accepted by the Seller.
“Conditions” means the standard terms and conditions of sale set out in this document and
(unless the context otherwise requires) includes any special terms and conditions agreed in
writing between the Buyer and Seller.
“Contract” means the contract for the purchase and sale of Goods and/or supply of Services.
“Goods” means the goods which the Seller sells to the Buyer under these Conditions.
“Order Confirmation” means the acknowledgement of the Quotation provided by the Seller to the
Buyer whether written or oral.
“Quotation” means the quotation for the Goods and Services provided to the Buyer by the Seller
whether written or oral.
“Seller” means the Signs Express business, details of which are given in the Quotation and/or
whose details have been provided to the Buyer either in writing or orally.
“Services” means any services provided to the Buyer (including all of them or any part of them)
under a Contract.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a
reference to that provision as amended re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect their
interpretation.

2. Making the Contract

2.1 Each Quotation will be deemed to be an offer by the Buyer to buy the Goods and/or Services
in accordance with these Conditions. The Contract is made when the Quotation is accepted by
the Seller by the issue to the Buyer of an Order Confirmation. The Contract will not be made until
an Order Confirmation has been issued by the Seller or the Seller commences provision of the
Goods and/or Services.

2.2 The Contract is subject to these Conditions which shall govern the Contract to the exclusion
of any other terms and conditions and all previous oral or written representations made by the
Seller, but subject to the provisions of Condition 2.3.

2.3 No variation to these Conditions shall be binding unless agreed in writing between the
authorised representatives of the Buyer and Seller.

2.4 The Buyer must ensure that the terms of the Quotation and any applicable specification are
complete and accurate. If the Buyer wishes to amend any aspect of the information the Buyer has
given it must contact the Seller immediately. Although the Seller will use reasonable endeavours
to implement any such amendment which the Buyer requests, the Seller cannot guarantee that it
will be able to do so after the Order Confirmation has been issued. If such amendment changes
any other aspect of the Quotation (for example the price) and the Seller is able and willing to
amend it, then the Seller will send the Buyer a new Order Confirmation.

2.5 All Quotations are, unless agreed otherwise in writing, valid for 30 days only or until earlier
acceptance by the Buyer after which time they may be altered by
the Seller without giving notice to the Buyer.

2.6 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or
its employees or agents as to the storage, application, suitability or fitness for purpose for use of
the Goods which is not confirmed in writing by the Seller is followed or acted upon entirely at the
Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or
recommendations which is not so confirmed.

3. Provision of the Goods and Services

3.1 The quantity, quality and description of and any specification for the Goods and Services shall
be those set out in the Quotation. It is the obligation of the Buyer to prepare surfaces to which the
Goods may be applied so that they are suitable for such application.

3.2 If the Goods are manufactured or any process is applied to the Goods by the Seller in
accordance with a specification submitted by the Buyer whether in writing or otherwise the Buyer
shall indemnify the Seller against all loss damages costs and expenses awarded against or
incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of
any claim for infringement of any patent copyright design trade mark (whether registered or not)
or other industrial or intellectual property rights of any third party which results from the Seller’s
use of any or all of the Buyer’s specification.

3.3 The Seller reserves the right to make any changes in the specification of the Goods and/or
Services which are required to confirm with any applicable legal or regulatory requirements
(including but not limited to safety requirements) or which do not materially affect their quality or
performance.

3.4 No order which has been accepted by the Seller may be cancelled by the Buyer except with
the agreement in writing of the Seller and on terms that the Buyer shall indemnify the Seller in full
against all loss (including loss of profit) costs (including the cost of all labour and materials used)
damage charges and expenses incurred by the Seller as a result of cancellation.

3.5 Where a Quotation is based upon information supplied by the Buyer the Buyer is
responsible for its accuracy and any increased costs of supply resulting in any inaccuracy are the
Buyer’s responsibility.

3.6 All samples, drawings, descriptions, specifications, illustrations and advertising issued by the
Seller or contained in any of the Seller’s catalogues or brochures or on any website
connected with the Seller (together “Samples”) are issued or published for the sole
purpose of giving an approximate idea of the Goods represented by or described in them.
Samples do not form part of the Contract this is not a sale by sample.

3.7 At the request of the Buyer and at its cost, and at the sole discretion of the Seller, the Seller
may remove materials (including but not limited to old signage) from the premises of the Buyer.

3.8 The Seller requires the Buyer, prior to the provision of the Goods and/or Services, to obtain
any necessary consents and approval to:
3.8.1 The installation and/or application of the Goods, including but not limited to any planning
and/or landlord consents;
3.8.2 the use of any logo, trade mark or design required for the Goods (included but not limited to
the right to use the copyright and any other intellectual property rights in such logo, trade marks
and design).

3.9 All intellectual property rights (including but not limited to copyright) arising from the creation
of Goods by the Seller shall remain the property of the Seller and the Buyer shall not copy or
reproduce the Goods without the prior written consent of the Seller.

4. Price of the Goods

4.1 The price of the Goods and Services shall be the price set out in the Order Confirmation or
(where the price is not referred to in the Order Confirmation) as set out in the Quotation, or
(where no price has been quoted or a quoted price is no longer valid) the price calculated by the
Seller from its normal price list from time to time.

4.2 The Seller reserves the right to increase the price of the Goods and/or Services to cover:
4.2.1 any increase in the cost to the Seller which is due to any factor beyond the
control of the Seller (such as without limitation any foreign exchange fluctuation currency
regulation, alteration of duties, significant increases in the costs of labour, materials, or other
costs of manufacture);
4.2.2 any change in delivery dates quantities or specification of the Goods and Services which
are requested by the Buyer;
4.2.3 any delay caused by any instruction of the Buyer or failure of the Buyer to give the Seller
adequate information or instructions;
4.2.4 the costs of additional work carried out by the Seller to be able to perform the Services
(including but not limited to the preparation of surfaces to which Goods are to be applied and the
disposal of materials at the request of the Buyer);
4.2.5 to comply with any requirements referred to in Conditions 2.4, 3.5 and 3.7.

4.3 except as otherwise expressly set out in the Contract all prices are given by the Seller
exclusive of:
4.3.1 packaging and delivery of the Goods to the
Buyer’s premises; and
4.3.2 any applicable value added tax or other applicable sales tax or duty and such sums shall be
added to the price.

5. Terms of Payment

5.1 Subject to any special terms agreed in writing between the Buyer and the Seller the Seller
shall be entitled to invoice the Buyer for the price of the Goods and the Services on or at any time
after delivery of the Goods and/or performance of the Services unless the Goods are to be
collected by the Buyer or the Buyer fails to take delivery of the Goods and/or accept performance
of the Services after the Seller has notified the Buyer that the Goods are ready for collection
and/or the Services are to be provided in which event the Seller shall be entitled to invoice the
Buyer for the price at any time after such notification or(as the case may be) the Seller has
tendered delivery of the Goods and the Buyer has failed to take delivery.

5.2 Subject to Condition 5.3 below the Buyer shall pay the price of the Goods and/or the Services
within no more than 30 days of the date of delivery of the Goods and/or performance of the
Services notwithstanding that delivery may not have taken place and the property in
the Goods has not passed to the Buyer. The time of payment of the price shall be the essence of
the Contract. Receipts for payment will only be issued on request by the Buyer.

5.3 If the Buyer fails to make any payment on the due date then without prejudice to any other
right or remedy available to the Seller the Seller shall be entitled to

5.3.1 cancel the Contract or suspend further deliveries of Goods and/or provision of Services to
the Buyer;
5.3.2 appropriate any payment made by the Buyer to such of the Goods (or the Goods supplied
under any Contract between the Buyer and Seller) as the Seller think fit (not withstanding any
purported appropriation by the Buyer); and
5.3.3 charge the Buyer interest (both before and after any judgement) on the amount unpaid at
the rate of four per cent per annum above Barclays Bank plc base rate from time to time until
payment in full is made (a part of a month being treated as a full month for the purpose of
calculating interest).

6. Delivery

6.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s
premises at any time after the Seller has notified the Buyer that the Goods are ready for collection
or if some other place for delivery is agreed by the Seller by the Seller delivering the Goods to
that place subject to Condition 4.3. Provision of the Services shall be made at the location notified
by the Buyer at any time after the Seller has notified the Buyer that the Services are ready to be
provided.

6.2 Any dates quoted for delivery of the Goods and/or provision of the Services are approximate
only and the Seller shall not be liable for any delay in delivery of the Goods and/or provision of
the Services howsoever caused. Time for delivery and/or provisions shall not be of the essence
unless previously agreed in writing by the Seller. The Goods may be delivered and/or the
Services provided to the Buyer in advance of the quoted date upon giving reasonable notice to
the Buyer.

6.3 If the Buyer fails to take delivery of the Goods or accept provision of the Services or fails to
give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by
reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault)
than without prejudice to any other right or remedy available to the Seller the Seller may
6.3.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs
(including insurance) of storage or
6.3.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable
storage and selling expenses) account to the Buyer for the excess over the price under the
Contract or charge the Buyer for any shortfall below the price under the Contract.

6.4 The Seller may deliver the Goods by separate instalments and perform any Services in
stages. Each separate instalment or stage will be invoiced and paid for in accordance with the
provisions of this Contract.

6.5 Each instalment or stage will be a separate Contract and, unless specifically set out in these
Conditions, no cancellation or termination of any one Contract relating to an instalment or stage
will entitle the Buyer to repudiate or cancel any other Contract or instalment or stage.

7. Risk and Property

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer
7.1.1 in the case of Goods to be delivered at the Seller’s premises at the time when the Seller
notifies the Buyer that the Goods are available for collection; or
7.1.2 in the case of the Goods to be delivered otherwise than at the Seller’s premises at the time
of delivery to such premises or, if the Buyer fails to take delivery of the Goods, from the time
when the Seller has tendered delivery of the Goods.

7.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these
Conditions ownership of the Goods shall not pass to the Buyer until the Seller has received in
cash or cleared funds payment in full of the price of the Goods and all other Goods and Services
for which payment is due from the Seller.

7.3 Until such time as ownership of the Goods passes to the Buyer the Buyer shall hold the
Goods as the Seller’s fiduciary agent and bailee and shall keep the Goods separate from those of
the Buyer and third parties and properly stored protected and insured and identified as the
Seller’s property.

7.4 The Buyer shall be entitled to resell or use the Goods in the ordinary course of its business
but shall account to the Seller for the proceeds of sale or otherwise of the Goods whether tangible
or intangible including insurance proceeds and shall keep all such proceeds separate from any
monies or property of the Buyer and third parties and in the case of tangible proceeds properly
stored protected and insured.

7.5 Until such time as ownership in the Goods passes to the Buyer (and provided the Goods are
still in existence and have not been resold) the Seller shall be entitled at any time to require the
Buyer to deliver up the Goods to the Seller and if the Buyer fails to do so forthwith to enter upon
any premises of the Buyer or any third party where the Goods are stored and repossess the
Goods.

7.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any
indebtedness any of the Goods which remain the property of the Seller but if the Buyer does so
all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of
the Seller) forthwith become due and payable.

8. WARRANTIES, LIABILITIES AND INDEMNITY

8.1 The Seller will within a period of 6 months from the date of delivery of Goods and from the
date of provision of Services, in respect of Goods and/or Services which are proved to the
reasonable satisfaction of both parties to be damaged or defective, or not to comply with the
agreed specification due to defects in material, workmanship or design (other than a design
made, furnished or specified by the Buyer), repair, or at its option replace, such Goods, and/or reperform
or at its option refund the price of such Services. This obligation will not apply where:
8.1.1 the Buyer has improperly used the Goods in any way whatsoever, or the Goods have been
subjected to misuse, unauthorised repair, damage, negligence, adverse weather conditions
and/or alteration; or
8.1.2 the Buyer has not complied with any instructions relating to preparation of the surfaces and
areas to which the Goods are applied, and/or such surfaces or areas have been subjected to
previous workmanship by third parties and/or contain latent defects; or
8.1.3 damage, discolouration or failure to painted surfaces has occurred through no fault of the
Seller; or
8.1.4 the Seller carries out work which is not provided for in the Order Confirmation, and is
beyond the scope of the Services; or
8.1.5 the Buyer has not complied with any instructions as to use and care of the Goods in all
respects; or
8.1.6 the Buyer has failed to notify the Seller of any problem or suspected problem within 2
days of the provision of the Services and/or supply of the Goods.

8.2 Any repaired or replacement Goods or re-performed Services will be liable to repair or
replacement (or re-provision or, at the Seller’s option, refund) under the terms specified in
Condition 8.1 for the unexpired portion of the 6 month period from the original date of delivery of
the replaced Goods or from the original date of provision of the re-performed Services.

8.3 The above warranty does not extend to parts materials or equipment not manufactured by the
Seller in respect of which the Buyer shall only be entitled to the benefit of any such warranty or
guarantee as is given by the manufacturer to the Seller.

8.4 The Seller accepts liability for personal injury or death caused by the negligence of the Seller
or its employees (acting within the course of their employment or duties and the scope of their
authority and for any other matter for which it would be illegal to exclude or attempt to limit or
exclude its liability.

8.5 Except as provided in Condition 8.4, the Seller will be under no liability to the Buyer
whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution
or otherwise) for any damage or for any direct, indirect or consequential loss (all three of which
terms include, but are not limited to, pure economic loss, loss of profits, loss of business,
depletion of goodwill and like loss) howsoever caused arising out of or in connection with:
8.5.1 any breach by the Seller of any of the express or implied terms of the Contract;
8.5.2 any of the Goods and/or Services (including but not limited to any use made by the Buyer of
any Goods, or of any product incorporating any of the Goods), or the manufacture or sale or
supply, or failure or delay in supply, of the Goods and/or Services by the Seller or on the part of
the Seller’s employees, agents or sub-contractors;
8.5.3 any non-fraudulent statement made or not made, or advice given or not given, by or on
behalf of the Seller.

8.6 Except as set out in Condition 8.4, the Seller hereby excludes to the fullest extent permissible
in law, all express (other than those set out in the Contract) or implied, statutory, customary
clauses, warranties and stipulations or otherwise which, but for such exclusion, would or might
subsist in favour of the Buyer.

8.7 The Buyer acknowledges that the above provisions of this Condition 8 are reasonable and
reflected in the price which may be higher without those provisions, and the Buyer will accept
such risk and/or insure accordingly.

8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by
reason of any delay in performing or any failure to perform any of the Seller’s obligations in
relation to the Goods and/or Services if the delay or failure was due to any cause beyond the
Seller’s reasonable control. Without prejudice to the generality of the foregoing the following shall
be regarded as causes beyond the Seller’s reasonable control.
8.8.1 Act of God explosion flood tempest fire or accident
8.8.2 War or threat of war sabotage insurrection civil disturbance or requisition
8.8.3 Acts restrictions regulations byelaws prohibition of measures of any kind on the part of any
governmental parliamentary or local authority
8.8.4 Import or export regulations or embargoes
8.8.5 Strikes lockout or other industrial actions or trade disputes (whether involving employees or
the Seller or a third party)
8.8.6 Difficulties in obtaining raw materials labour fuel parts or machinery
8.8.7 Power failure or breakdown in machinery
8.8.8 Default of suppliers or sub-contractors.

8.9 The Buyer agrees to indemnify, keep indemnified and hold harmless the Seller from and
against all direct, indirect or consequential loss (all three of which terms include, but are not
limited to, loss of profits, loss of business, depletion of goodwill and like loss), costs, expenses,
liabilities, injuries, damages, claims, demands, proceedings or legal costs and judgements which
the Seller incurs or suffers as a consequence of direct or indirect breach or negligent
performance or failure in performance by the Buyer of any of the terms of the Contract.

9. Data Protection

By placing a Quotation, the Buyer allows the Seller to use the Buyer’s personal details for the
purposes of supplying the Goods and performing the Services (including passing the Buyer’s
details on to subcontractors) and for the marketing to it by the Seller. The Seller may share the
Buyer’s information with Signs Express Limited and/or others in the Signs Express network, but
will not use the Buyer’s details for other purposes without seeking the Buyer’s consent.

10. General

10.1 Any notice required or permitted to be given by either party to the other under these
Conditions shall be in writing addressed to the other party at its registered office or principal place
of business or such other address may be at the relevant time have been notified pursuant to this
provision giving the notice.

10.2 The Seller may transfer, assign, hold on trust, licence or sub-contract all or any part of its
rights or obligations under any Contract.

10.3 Each and every Contract is personal to the Buyer and the Buyer may not transfer all or any
of its rights or obligations under any Contract without the prior written consent of the Seller.

10.4 Neither party intends that any of the terms of any Agreement will be enforceable by virtue of
the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it, save that Signs
Express Limited shall be entitled to enforce any provision of the Contract.

10.5 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a
waiver of any subsequent breach of the same or any provisions.

10.6 If any provision of these Conditions is held by any competent authority to be invalid or
unenforceable in whole or in part the validity of the other provisions of these Conditions and the
remainder of the provision in question shall not be affected thereby.

10.7 Any dispute arising under or in connection with these Conditions and any Contract shall be
governed by and construed in all respects in accordance with English law and the parties hereby
submit to the non-exclusive jurisdiction of the English courts.